PLEASE NOTE:  Be sure the address you enter as Primary or Billing Address is the same address on your credit card bill.  IF BILLING ADDRESSES DO NOT MATCH, YOUR TRANSACTION WILL BE DECLINED.

*The email address you use is very important.  The email address will serve as your log in name to access your account information and all emails including Order Confirmations and Delivery Updates will be sent to that email address.  If your email is entered incorrectly, you will not be able to log in or receive order updates.  Please note, AOL email addresses (aol.com and aim.com email addresses) may not receive our emails including order confirmation, password resets and updates due to filtering issues.

You can use your AOL email address to make your account, but please be aware of known issues with AOL email servers.  (**Detailed description of AOL email issues available at the bottom of this page.)

How can I place an order online on your site?
1. Add the items you want to the shopping cart..
Choose the products you would like, (don't forget the wood choice and finish) then click "ADD TO CART".  Always check your cart to make sure you have the correct quantity, finish and wood before you click CHECKOUT. 

2.  Once your cart is filled and you are ready to order, click CHECKOUT.

3.  If you are a new customer, Click "New Customer" (blue button) on the login page.

4. Under BILLING INFORMATION, enter the current billing address associated with the credit card you will use to place your order, your two best contact numbers, and your email address* and password then press CONTINUE. 

NOTE:  Please be sure the address you enter as Primary or Billing Address is the same address on your credit card bill.  IF THESE ADDRESSES DO NOT MATCH, YOUR TRANSACTION WILL BE DECLINED.
*The email address you use is very important.  The email address will serve as your log in name to access your account information and all emails including Order Confirmations and Delivery Updates will be sent to that email.  If your email is entered incorrectly, you will not be able to log in or receive order updates.  Please note, AOL email addresses (aol.com and aim.com email addresses) may not receive our emails including order confirmation and updates.

You can use your AOL email address to make your account, but please be aware of known issues with AOL email servers.  (read below for details)

5.  Select your Delivery method.  There are 5 methods for delivery: Home Delivery, DHL Parcel, Common Carrier Freight and NJ Factory Pickup or Maspth NY Factory Pickup.  Depending on what you have ordered and where it will be delivered you should have 1 or more choices available. 

6.  Enter your Credit Card number and expiration date.  Check that your Ship to Address, Shipping Method, Bill to Address and product selections are correct (each of these is editable from the final page).  Click "PLACE ORDER"(Green Button).

How and when will I find out my Delivery Date, Confirm my order or Reschedule my Online Order?
After you click "place order", you will be taken to a confirmation screen.  You can click on the order to see a summary of the order. Also an email will be sent automatically to the email address on your account.  Your order status will be "pending".  This means that the order was placed successfully but the delivery or shipping date is not available yet.  Usually within 1-3 days your account will be updated to "processing" and and automatic email sent with the first available delivery date.  If you are not receiving emails from us, you can also see all of your order updates by logging in to your account at www.gothiccabinetcraft.com/account.php If you will not be available on the date set for delivery, email us to reschedule your delivery date or call toll free (888) 801 3100

 
What if I miss my Delivery?
For ONLINE orders, Order and Delivery information is available through your online account www.gothiccabinetcraft.com/login.php including all updates made to your order notes.  Please click the link above to log in and view your order history.  If you have not received an email update within 1-3 days, this may indicate that our update email was blocked. Automatic emails are sometimes filtered or blocked entirely by some mail services including AOL, OPTONLINE and GMAIL and YAHOO  If you have not received a delivery update within a few day of placing an order there may be a problem with our email reaching you.  You can get your update by checking your online account, by email us or by calling 888 801 3100. 

It is the customers responsibility to keep track of your scheduled delivery date via your account.  If you miss your delivery and your account was updated prior to delivery with delivery information, missing the delivery will be considered your fault and there will be a re-delivery charge equal to the original charge or $40, whichever is greater.  If you have missed a delivery and prefer not to pay for a re-delivery you may arrange to pick up your order in our Newark NJ or Maspeth NY warehouse.

If the delivery is missed and it is not our fault (wrong address, you were not at home, elevator is not working or any other reason) we will reschedule the delivery at our convenience.  For any missed delivery we reserve the right not to reschedule but to require instead that the merchandise be picked up from us.  When delivery is rescheduled there will be a re-delivery charge equal to the original charge or $40, whichever is greater. 

Do you keep my Credit Card number on file?
For your security, our site does not store any credit card numbers.  For this reason, you will be asked to enter your credit card number each time you place an order.  To read our privacy policy, click "privacy" located at the bottom of every page of our website.

When does my credit card get charged?
Your credit card will be charged within 24 hours from when you place your order on line or over the phone at 888 801 3100.

What are the Username and Password for?
Logging on with your username and password lets you check your current and previous orders, place a new order without having to enter your address information again and you can save a cart and can come back to it later for easy purchase whenever you are ready.

Can I pay by check?
To pay by check, put the items you want to purchase into your online shopping cart and call 1-888 801 3100.  We will take your order over the phone and you can send your check to us by mail.  Paying by check adds about 1 week to our normal order time frames.

How much is shipping?
To find prices for delivery to your area on an individual item, enter your zip-code in the space provided on the product page of the item and press "go".  The shipping cost shown is shipping only and does not include the price of the merchandise.  

For multiple items, put the items you wish to purchase into your shopping cart.  Put your zip code in on the blank in the bottom left and press the go button. The cart will show an estimated shipping cost for the items in your cart to the zip code you entered, and anestimated order total.  If you change quantities, press "update cart total" and the shipping and total will update accordingly.

Calculated shipping is only to the 48 contiguous states.  Any results for zip-codes inany other areas will not be considered valid.  If you need a quote for areas outside the continental US please call or email us.  We will try our best to get a quote for you or supply you with information you will need to find a quote and arrange your own shipping.

Do you have a store where I can go in person?
www.gothiccabinetcraft.com is an online retail store based in Newark NJ.  Our Warehouse in Newark is open to the pubic for pickups and as a showroom.  Other Gothic Cabinet Craft retailers can be found all over the New York and New Jersey area.  Click on "Stores" in the green band on the top right hand side of every page on the website for addresses and phone numbers of all Gothic Cabinet Craft retailers or,  Click here for our store list.

Can I pick up at my local store?
If you order through the online store, we can arrange pickup at our Newark Warehouse.  Please call to place your order if you would like to pickup in our Maspeth Warehouse.

If you want to pick up at your local Gothic Cabinet Craft retailer, please contact that store directly to place your order and arrange for pickup.  Please call your store for details.  Click the link below for our store list.

www.gothiccabinetcraft.com/stores

Does your furniture come assembled?
Most of our furniture comes assembled.   Some items require minor assembly.   Our beds come in a few large parts that are screwed together using wood screws.  Items like our bunk beds and loft beds require more assembly.  Local delivery charges include assembly on most items (excluding loft beds and custom work installations).  Freight and DHL Ground shipments will come assembled or require assembly on a case by case basis.  Call or email if you have a question about specific items.

 
How does shipping work?
If you choose Local delivery...
Usually, 1-3 days after you place your order, we will update your account to inform you of your delivery day. Orders placed on Sundays, when we are out of the office, may take 4 days for updates as we will not see the order until the next morning. The day before delivery, between 3 and 5 in the afternoon, we will update the account again to provide a 4 hour timeframe estimate for the next day's delivery.  Automatic emails are sent when updates are made however automatic emails are sometimes filtered or blocked entirely by some mail services including AOL, OPTONLINE and GMAIL and YAHOO  If you have not received a delivery update within a few day of placing an order there may be a problem with our email reaching you. Please log in to your account https://www.gothiccabinetcraft.com/login.php, email us or call for information regarding delvery.

In order to complete all the deliveries in a timely manner we must follow a logical route. The timeframes are determined by the route.  The route depends on the location of all of the deliveries for that day.

If the delivery day will not work for you, you can reschedule the day.  We cannot offer a timeframe until the day before, when we have all the relevant information necessary to plan a route.

*Our Local Truck service includes assembly on most items or the items will come already assembled.   Please be aware that most of our items come fully assembled.  Please make sure that the items you purchase will fit through your doorways, hallways, staircases or any turns without unusual methods such as hoisting or alteration.  If you are concerned an item may not fit, please call 888 801 3100 to discuss the options available before we attempt delivery.  We are under no obligation to take back furniture because it does not fit, so please select items which will fit.

The basic charge includes delivery inside to Elevator buildings or Walk-up buildings up 1 inside flight of stairs.

What if I live in a 3rd, 4th or 5th floor walkup?
We can deliver to walk-ups above 1 flight of stairs for an additional charge of 10 dollars per flight above 1.  For example, you live in our $40 delivery area, you live on the 5th floor, there are 4 flights up to your apartment.  Your delivery in this case would cost $40 plus $30 for the three additional flights.  You can pay in cash to the drivers or call us to pay with a credit card for additional services.  Also, the drivers can leave the items on the 2nd floor if you do not wish to pay for the additional flights.  You have to sign the drivers paperwork indicating you accept delivery at a lower floor.  If you choose to leave items on the second floor and then change your mind there will be an additional charge to return and carry the items up for you.

What If I am not home or miss my Delivery?
For ONLINE orders, Order and Delivery information is available through your online account www.gothiccabinetcraft.com/login.php including all updates made to your order notes.  Please click the link above to log in and view your order history.  If you have not received an email update within 1-3 days, this may indicate that our update email was blocked. You can get your update by checking your online account, or by calling 888 801 3100.  It is the customers responsibility to keep track of your scheduled delivery date via your account.  If you miss your delivery and your account was updated prior to delivery with delivery information, missing the delivery will be considered your fault and there will be a re-delivery charge equal to the original charge or $40, whichever is greater. 

If the delivery is missed and it is not our fault (wrong address, you were not at home, elevator is not working or any other reason) we will reschedule the delivery at our convenience.  For any missed delivery we reserve the right not to reschedule but to require instead that the merchandise be picked up from us.  When delivery is rescheduled there will be a re-delivery charge equal to the original charge or $40, whichever is greater. 

DHL Deliveries
When possible, your package can ship via DHL Ground. DHL will not notify you prior to delivery but you should receive an email with tracking information when it ships.

Freight Deliveries
Common carrier truck deliveries are performed by a trucking company we contract on your behalf. The service is a "Tailgate" or "Curbside" Delivery. Many times the driver will bring your new furniture to your doorstep. In rare cases the driver will only move the items to the back of the truck. On large or bulky items such as beds and wardrobes, you will need someone to help move them into your building or residence.

Freight deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged for additional charges.

Can I get an inside delivery on freight?
Often we can arrange an inside delivery with a common carrier for a fee.  Charges and availablity for this service are evaluated on a case by case basis by the freight carrier.  Please call us if you need a quote for inside delivery.  We will need to know what items you need and the shipping address.  Many customers choose to hire local movers or have freinds or neighbors help them move items inside and into place.  If possible this tends to be more cost effective.

You may also email your request with this information to info@gothiccabinetcraft.com

Can you ship to APO / FPO addresses?
Sorry, we cannot ship to APO / FPO addresses. Our cartons are too large. You may consider shipping to a friend or relative who can then forward your shipment.

What if My Shipment Arrives Damaged?
In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. We will work with you and the freight carrier to remedy the situation as quickly as possible.

If the merchandise is obviously or severely damaged, please refuse the shipment from the freight company and we will arrange for return shipment to us. 

If you realize there is damage after you have accepted a shipment, please email us with photos to document the damage, so that we can better assist you. 

After an inspection of the damages by photo or return, a replacement or replacement parts will be produced and shipped to you as soon as possible.  Much of our merchandise is produced or finished for you when ordered so in many cases we have to make a new item or stain a new part which can take time.  In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the original shipment.  Damages in transit is not cause for cancellation.

What is the Cancellation Policy?
All cancellations will incur a minimum 10% restocking fee. If the product has been shipped, you will be responsible for all inbound and outbound shipping or delivery charges. If a product has been finished for you 25% of the merchandise total will be deducted from any refund as a restocking fee.  

Cancellations or returns must be authorized in advance.  Please contact us and we will assess your situation.
 
What is the Return Policy?
The customer is responsible for delivery charges or round trip freight if the furniture has been shipped.  A minimum 10% re-stocking fee is also deducted from any refund. If a product has been finished for you 25% of the merchandise total will be deducted from any refund as a restocking fee. Items will not be authorized for return or exchange after 15 days from the delivery date. There will be no refund of any kind until after receipt and inspection of the condition of any returned item by Gothic Cabinet Craft.

If you would like to exchange for a different product, please contact us and we can make arrangements to do so.  In the case of exchanges the customer will pay all delivery charges. 

Please contact us and we will assess your situation and arrange a solution with you.  The cost and availability of exchanges are determined on a case by case basis.

What if my new furniture does not fit?
Please be careful when ordering. We cannot accept cancelations or returns for merchandise that does not fit where you intend.  Some items can be altered for a charge to make them fit.  If an item can be altered and must be sent back to the factory to do so, you will pay a re-delivery fee on top of a charge for alteration depending on what is required.  We make no claims of suitability.  Any Freight or DHL returns must be re-packaged before pickup. 

Email or Call us if you have questions so we can be of assistance in selecting the right furniture for your situation.
Always measure the space you are placing the furniture and the space it will have to pass through to get there.  Because we cannot guarantee suitablilty for the use you intend, do not forget to check and compare size of the items you are intending to put in it the item against the available space.

What size is"........"bed?  How big are the drawers......?
All measurements are approximate and listed in inches (depth x width x height)
"Platform height" is the height at which the mattress sits above the floor.

Captains Bed
twin (mattress size 39x75)
overall size 41 x 77 x 13.5.  Platform height 12.  Drawer size, inside clear= 24.5 x 21.75 x 6.5
full  (mattress size 54x75)
 (overall size 56 x 77 x 13.5.  Platform height 12.  Drawer size, inside clear= 24 x 21.75 x 6.5
queen (mattress size 60x80)
overallsize62 x 82 x 13.5.  Platform height 12.  Drawer size, inside clear= 24.5 x 23 x 6.5
king (mattress size 78x80)
overall size 80 x 82 x 13.5.  Platform height 12.  Drawer size, inside clear= 24.5 x 23 x 6.5

Platform Beds
twin  (mattress size 39x75)
overall size 40.5 x 77 x 13.5.  Platform height 12.  Drawer size, inside clear= 26.5 x 29.5 x 8
full (mattress size 54x75)
overall size 55.5 x 77 x 13.5.  Platform height 12.  Drawer size, inside clear= 22 x 29.5 x 8
queen (mattress size 60x80)
overall size 61.5 x 82 x 13.5.  Platform height 12.  Drawer size, inside clear= 22 x 29.5 x 8
king (mattress size 78x80)
overall size 80 x 82 x 13.5.  Platform height 12. Drawer size, inside clear= 22 x 29.5 x 6.5
PLEASE NOTE:  MEASUREMENTS ABOVE ARE FOR BED WITHOUT TRACKS.  TRACKS ON THE DRAWERS TAKE 1 INCH OF DRAWER WIDTH FROM INSIDE OF DRAWER.

 
Storage Beds and Raised Panel Storage Beds.
twin (mattress size 39x75)
overall size 41 x 77 x 20.  Platform height 18.  Drawer size, inside clear= 22.5x 22.5 x 6.75
full (mattress size 54x75)
overall size 56 x 77 x 20.  Platform height 18.  Drawer size, inside clear= 22.5 x 22.5 x 6.75
queen (mattress size 60x80)
overall size 62 x 82 x 20.  Platform height 18.  Drawer size, inside clear= 22.5 x 24 x 6.75
king (mattress size 78x80)
overall size 80 x 82 x 20.  Platform height 18.  Drawer size, inside clear= 22.5 x 24 x 6.75

Galaxy Platform Bed
twin(mattress size 39x75)
overall size 40.5 x 77 x 17.25.  Platform height 13.75.  Drawer size, inside clear= 20.25 x 26.25 x 10.5 space b/w the legs=28" clear
full (mattress size 54x75)
overall size 55.5 x 77 x 17.25.  Platform height 13.75.  Drawer size, inside clear= 20.25 x 26.25 x 10.5 space b/w the legs=28" clear
queen  (mattress size 60x80)
overall size 61.5 x 82 x 17.25.  Platform height 13.75.  Drawer size, inside clear= 20.25 x 26.25 x 10.5 space b/w the legs=28" clear

American Home Captain's Bed
twin(mattress size 39x75)
Overal size 40 1/2"  Depth x 76 1/2" Width x 16" Height.  Platform height 13".  Drawer size, inside clear= 21 3/4" d  x 28 1/2" w x 8 3/4" h

Do you offer options for allergy sufferers and ecoconcious customers.
If you have special structural or material requirements, please write or call (888)801-3100 to communicate those requirements so that we can best accommodate you.  Please inquire prior to placing an order if you have special requirements or if you have questions about the construction of a particular item.

How Can I finance my order with the online store?
You can apply online at http://gothiccabinetcraft.com/finance.php and order over the phone at 888 801 3100 once you are approved.

The financing program is 6 or 12 months "same as cash"(0%) financing.  You choose the amount you would like to finance, your approval is based on your credit.  The company handling the financing is GE.  If you would like to apply, Click Here http://gothiccabinetcraft.com/finance.php

If your application is approved, you will be given a credit limit. Place your order with us over the phone at 1 888 801 3100, we will send you an invoice and will need copies of a few documents which you can either fax or mail.  The credit account holder must be present for delivery to be identified by our representative and to sign your aggreement.  We will not deliver to a third party, the account holder must be present to sign.

If you have other questions, please do not hesitate to call us at 888 801 3100.

How does financing work at my local store?
Different Gothic Cabinet Craft retail stores may have other financing options available.  Please contact your local store for details.  Click here for our store list.

Is your stained furniture also sealed?
Our stained finishes are hand sanded, stained, sealed and then a clear coat is applied.  We use satin finish lacquer for the clear coat.  Natural finish goes through the same process except for the staining, leaving the natural wood color with the protection of sealer and clear lacquer.  The backs and bottoms of items are not finished.  On dressers, desks and items with drawers, insides of the drawers will remain unfinished.  On cabinets with doors, the insides of the cabinets are finished.

What does Unfinished mean?
Unfinished wood is raw wood.  It is machine sanded, but not hand sanded. Like wood you find in a lumberyard, it needs further preparation and sanding to become "ready to finish".  If you order unfinished, you should sand the item down prior to use to avoid having rough areas on your furniture.

What does Classic Finish mean?
Our Classic finishes include the following: Natural Finish, Ipswich Pine, Wild Cherry, Honey Maple, Colonial Maple, Golden Oak,  Early American, Teak Natural, Dark Mahogany, Dark Teak.  These are all timeless traditional colors for wooden furniture. Each piece is prepared and hand sanded.  Then stain with a sealer or a natural(clear) sealer is applied, then a clear coat of Satin Finish Lacquer is applied.  Wood preparation includes using wood filler to smooth or correct natural imperfections found in the lumber, and holes that are created during assembly by nails, brads and fasteners.

What does Premium Finish mean?
Our Premium finishes include the following: White Wash, Polar White, Antique Beige, Cactus Green, Turquoise, Midnight Blue, Empire Red, Earth Brown, Coffee, Ebony.  These are unique finishes each using a different process developed by our finishers. Each piece is prepared and hand sanded and then color is applied.  Most premium finishes use a multi step process with hand mixed, hand applied materials.  Some use stains, some more paint like with some coverage of grain and some including some layering and artistic detailing of more than one color to achieve the finish. The additional materials, time and labor needed to do these finishes account for a higher price. After the finish and color is dry a clear coat of Satin Finish Lacquer is applied.  Wood preparation includes using wood filler to smooth or correct natural imperfections found in lumber, and holes that are created during construction by nails, brads and fasteners.

Are there any wood/ finish combinations you do or don't recommend?
We recommend choosing items made in Birch or Birch Veneer for Polar White, Empire Red and White Wash Finishes.  These three finishes are examples of finishes where pine is not generally recommended.  Pine wood tends to have knots.  Knots oxidize and change to darker brown over time.  Pine wood is somewhat oily in comparison to Birch, Oak and Ash and sometime the oils cause stains at the knots and can cause paints to crack. This is not generally an issue with penetrating stains (Classic Finishes) as the colors will blend more naturally but with finishes that cover grain it can be problematic. This can give pieces a rustic, country or imperfect look that some people cherish, but others do not.  For this reason we would like our customers to be aware of this characteristic and do not recommend these combinations in case this effect is not wanted or expected.  If you do not want your furniture to have knots in the wood avoid ordering items in Pine.  If you have questions about a particular stain/wood combination, please call (888) 801-3100.

I am planning on changing the knobs, is there anything to be aware of?
Most of our items which have drawer pulls use single hole wooden knobs.  If you are planning to change the knobs, please be aware that in many cases you will be limited to single hole hardware.  Also, when ordering an item to be finished, please be aware that the hardware is wooden and is stained along with the furniture.  If you remove the knobs, there will be no finish behind the knob.  If the hardware you will use is smaller than the base of the knob, this can present a problem.  For this reason, please notify us that you will use your own knobs when you place your order.  Please advise using the Comments Box during checkout so that we may stain the item without the knobs. 

Can you customize your furniture?
Yes, We do custom work.  We do not alter existing stock items.  To change any measurement or component on an item means we will make a new item from scratch. Custom work generally costs more than our low priced stock items.  If an item is made to order, we can design it with you from scratch or base it upon one of our pre-existing styles.

If you are interested in custom work, call 1-888-801-3100 or visit your local Gothic Cabinet Craft store to discuss the details of your preferred piece. We can usually get you an accurate estimate within 1 to 2 business days once we have all the details of the item we are pricing.

Custom work usually takes between 5-7 weeks for completion.

Some examples of Custom work we have made are Desks, Platform Beds, Radiator Covers, Bookcases, Wall units, Entertainment Centers, Whole Kitchens, Kitchen Islands, Murphy Beds, Fully furnished rooms, Institutional dormitories, Dining tables, Closets and Wardrobes ETC....

Are you hiring?

If you are interested in working for Gothic Cabinet Craft, please send your resume to jobs@gothiccabinetcraft.com

**AOL EMAIL Problems(and some other isp's)